FAQ

Here are solutions to the most common issues:

Credentials Not Found" Error

Problem: App says Stanley/Stella credentials are not configured.

Solution:
1. Go to "Credentials" page in the app navigation
2. Enter your Stanley/Stella API username and password
3. Click "Save Credentials"
4. Verify credentials are saved (you'll see a confirmation)
5. Try your operation again

If credentials still don't work:
- Verify your username and password are correct
- Check for extra spaces before/after credentials
- Ensure you're using the correct Stanley/Stella API credentials
- Try refreshing the page after saving

Products Not Importing Correctly

Problem: Products import but data is missing or incorrect.

Solution:
1. Check Product Cache:
- Go to app home page
- Click "Refresh Cache"
- Wait for cache to refresh (1-2 minutes)
- Try importing again

2. Verify Product Selection:
- Ensure you selected the correct products
- Check style codes match what you expect
- Verify products are available in Stanley/Stella API

3. Check Import Settings:
- Verify language code is correct (default: EN)
- Check import delay isn't too low (causes timeouts)
- Ensure "Activate Product" is checked if you want products live

4. Review Import Results:
- Check the import summary for errors
- Look for specific product errors in the results
- Verify metafields are being created

Images Not Uploading

Problem: Images fail to upload or don't appear.

Solution:
1. **Check Your Plan:**
- Variant images require Standard or Premium plan
- Color swatches work on all plans
- Verify your subscription is active

2. Verify Image URLs:
- Stanley/Stella images are hosted on Cloudinary
- Check that image URLs are accessible
- Some images may not exist for all colors

3. Check Image Selection:
- Ensure you selected images to import
- Verify products have images available
- Check that color codes match

4. Review Upload Process:
- Images upload one at a time
- Large batches may take time
- Check for upload errors in results

If images are duplicates:
- The app detects and skips duplicate images
- This is normal behavior
- Check that images are assigned to correct variants

Stock Updates Showing 0 or Incorrect Values

Problem: Stock updates show 0 or wrong inventory levels.

Solution:
1. Use Debug Tool:
- Go to "Debug" page
- Use the **"Inventory Checker" section
- Enter a SKU to check API inventory
- Compare with Shopify inventory

2. Verify Warehouse Location:
- Check you selected correct warehouse (DSVDE-OK1, OK2, or OK3)
- Different warehouses have different inventory
- Verify your products are in that warehouse

3. Check SKU Format:
- SKUs must match Stanley/Stella format exactly
- Verify SKU format in product metafields
- Check that color codes are correct

4. Verify API Connection:
- Check your credentials are valid
- Ensure API is accessible
- Review Debug page for API errors

If some colors don't update:
- New colors may take time to appear in API
- Use Debug inventory checker for specific SKUs
- Verify color codes match between systems
- Check warehouse has inventory for that color

General Troubleshooting Tips:

Verify Settings:
- Check subscription plan is active
- Verify credentials are saved
- Ensure warehouse location is correct
- Review import/update settings

Common Solutions:
- Refresh cache if products seem outdated
- Re-save credentials if API calls fail
- Check plan status if features are locked
- Verify warehouse if stock is wrong

Need Help?
Contact us at info@ekommissar.com