Refund policy

Effective Date: 1.1.2025

At eKommissar.com, we provide online services designed to deliver value and satisfaction to our clients. Our refund and return policy outlines the terms under which refunds may be issued and addresses potential disputes. By purchasing our services, you agree to this policy.

1. Eligibility for Refunds

Refunds are granted at the discretion of eKommissar.com and are only available in the following circumstances:

• Non-Delivery of Service: If we fail to deliver the agreed service within the specified timeline without prior notice or explanation.

• Technical Issues: If a significant technical issue on our side prevents the service from being completed as promised.

• Service Not as Described: If the service delivered does not align with the scope agreed upon at the time of purchase.

2. Exclusions

Refunds will not be granted in the following situations:

• Dissatisfaction with subjective aspects of the service (e.g., style or design preferences) unless explicitly covered in the service agreement.

• Failure to provide required information or access that is essential for delivering the service.

• Completion of the service in accordance with the agreed specifications.

3. Requesting a Refund

To request a refund, please contact us at info@ekommissar.com with the following information:

• Your name and contact details.

• The date and description of the service purchased.

• A clear explanation of why you are requesting a refund.

We will review your request and respond within 10 business days.

4. Resolution

If a refund is approved, it will be processed within 7 business days using the original payment method. eKommissar.com reserves the right to offer alternative remedies, such as service adjustments or credits.